How do I transfer my domain name to your services? There are two ways you can transfer your domain name to use our web hosting servers.
1) There is no charge to update and modify your domain name records at the registrar. All you do is change the "DNS" or "Name Servers" on your domain name record to use our name servers. These are provided to you in your welcome letter. You should also modify the responsible Technical Contact to be Servers and Domains. This process usually takes 2 to 5 days for the registrar to propagate the information to the web DNS servers.
2) You can transfer your registration records to our registrar for just $20.00 and add 1 year to your registration term. You can then renew your domain name for just $12.50 per year for each additional year. We can then modify your name servers to point your domain name to our server.
How fast can I have my website up? Your IP address is activated immediately when you sign up. You will receive a welcome letter with complete instructions within 10 minutes. You can then upload your pages using the IP address by FTP or by FrontPage.
How do I find my User Control panel? Your user control panel is found at www.yourdomainname/menu/, or at http://your-IP-address/menu/. You then enter your user name and password provided to you in the welcome letter you received when you signed up. If you need a copy of your welcome letter please contact support.
How do I setup and use E-mail and Open Webmail? First login to your control panel at www.yourdomain.com/menu/. Then click on the "Mail Manager" icon. From the Mail Manager you can create, edit and delete POP (password protected) or IMAP e-mail addresses. Select "New Address" and enter a name such as "John" if you want . Then enter a password for John and click the "Add" button. You then select edit where the message is forwarded or stored and what auto-response you want to be sent when you receive mail at this address. You need not do anything and mail will be automatically saved to your mailbox on our server.
To access your mail you can use Open Webmail from any Internet browser. You find your Web Mail Check user panel at www.your-domain-name/webmail/ or http://your-IP-address/webmail/. You enter your E-mail name, such as "John" and the password you used to create the address in the Mail Manager above. The first time you use it for each address it brings up the settings screen. Change what you want to see in your mail messages, add a signature or just save the settings when you are done. You can then send and receive mail at using any computer with a web browser and an Internet connection.
How do I setup to send and receive E-mail using Outlook or Outlook Express? From the top menu bar select "Tools -- Accounts", then the "Add" button, then "Mail". Enter your display name. This is the name people will see in the mail "From" header. Then enter your E-mail address. This is the address you created using the Mail Manager in your control panel. (See above). For your incoming POP3 mail server use your domain name, for example - yourdomain.com. For your outgoing SMTP server use the one provided by your ISP for best results as they are providing the IP address for your connection. You may also use your domain name but you must then check your mail within the last 10 minutes before you can send mail. You may get errors sending if you are setup this way.
How do I upload my pages? The best way is by FTP. You can use CuteFTP or WS-FTP or even Internet Explorer or Netscape. You use host address; ftp.yourdomain.com and login using the user name and password provided in your welcome letter, or your current password. If you forget your password send an E-mail to support. Once you login to the server you will see a group of folders. Do not delete any folders. The one you want to select is named yourdomain-www, or just www. Don't worry, either one works because they automatically copy each other. Open that folder and put your files there. The filename index.html takes priority over index.htm, so be sure to remove our index.html file so you can see your index.htm file.
My website says "You Are Not Authorized To View This Page"? The first page, your "home page" must be named "index.htm" or "index.html" to be seen. This file must be located in the folder, yourdomain-www. If your index page is missing or capitalized it will not be found and you will see this message. The filename index.html takes priority over index.htm, so be sure to remove our index.html file so you can see your index.htm file.
When can I see my website? Your website will viewable immediately if you put your pages in the proper folder, the folder named yourdomain-www. If you still see our construction page see if your index page is named index.htm. If so you need to delete the index.html construction page file we place there. If that is not the case use the File Manager tool in your User Control panel to see where you put your pages. They should be located in the yourdomain-www folder and any new folders should be added in there also.
I uploaded my website but I still see your construction page? Your website will viewable immediately if you put your pages in the proper folder, the folder named yourdomain-www. If you still see our construction page see if your index page is named index.htm. If so you need to delete the index.html construction page file we place there. You can delete the file using the File Manager tool in your User Control panel, or using FTP or FrontPage.
Do you support FrontPage extensions? Yes. You must turn them on in your User Control panel before they can be used.
Can I use Dreamweaver with your services? Yes. Dreamweaver uses basic FTP to upload and can be used anywhere.
I see my website with the IP address but not with the domain name? Verify that you have changed the name servers at the registrar and that 2 to 3 days have passed since their records were updated. You can verify and see your domain name records by using the WhoIs search tools at www.internic.net/whois.html.
How easy is it to upgrade? You can upgrade at anytime from your User Control panel. Use the "Upgrade CP" icon. Upgrades take affect immediately.
Why is my control panel disabled? If you purchased our Domain Name Only package your control panel access is granted for a minimum of 5 days, or until the end of the billing month. After that it is disabled because you are not charged a monthly hosting fee. There is a $2.00 charge to reactivate the User Control panel to update your E-mail address or URL Redirect. The is no charge to reactivate the User Control panel if you wish to upgrade to one of our hosting packages.
Can I use my website to accept credit cards? Please see our Merchant Accounts page for details on how you can accept credit cards from your website.
How do I use MySQL and PHP?Here are some helpful links;
Our servers are now equiped for either ASP or JSP, but you must check with support if the scripts are not performing as expected. Your web site may need to be moved to the prpoer server.
You can use Server Side Includes in shtml and phtml documents. You can also use Java Servlets with our Full Hosting package.
Why aren't FrontPage extensions working? In most cases you have not installed them from the control panel. Before you can upload or connect to a FrontPage web on the server you must first activate your FrontPage extensions by using the MS FrontPage icon tool in your User Control panel.
Why won't my FrontPage Web recognize my password? When you change your password in the control pane after your FrontPage extinsions have been installed the password in FrontPage does not change, and remains the original password.
If you did not change passwords then your FrontPage extensions may have become corrupted. This can happen when you use the File Manager or FTP to add or delete files and folders in your FrontPage web, or transfer a FrontPage web using FTP rather than the FrontPage Publish command.
FrontPage extensions can also become corrupted if you change your domain name and keep the same username account.
The fastest way to fix any of these problem is to do it yourself. Open your web site with FTP and delete ONLY the folders that begin with an underscore "_". FrontPage copies every folder on your site and creates these "extension folders". You must check in every folder on your site for these "extension folders". Most of them for example are named;
and contain duplicates of your files. You must be very careful to delete only folders that begin with an underscore "_" and no others. You must look for them in every folder on your site. Once you have deleted these folders you then login to your User Control panel and re-install the FrontPage extentions. Your FrontPage connection will then work again with your username and current password.